FREQUENTLY ASKED QUESTIONS

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1.  Do I need to make a reservation for a horse back trail ride?

Yes, reservations are required. Please call us at 262-594-2122 to make a reservation. It is recommended to call and set up your horse back ride verses emailing a request. If you send us a email, we will respond to you as soon as we can. Preferred way to make a trail ride reservation is to call us. 

 

2.  How old do children have to be to go on a horse back trail ride?

Children have to be 8 years old. 

No Exception.

Child must be able to hold on to the horses reins.

Pony rides are available for children 8 and under.

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3.  What should I wear to go horse back riding?

It is highly recommended that you wear pants and closed-toed shoes.

Flip-Flops, Sandals, or High Heel Shoes/Boots are NOT Allowed!

Bug spray is also recommended. 

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4.  Is there a weight limit to ride a horse?

Yes, our weight limit is 230 pounds.

No Exceptions, This is for the safety of our horses.

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5. Do I have to wear a safety helmet?

Anyone 17 years old or younger must wear safety helmets.

This is our policy.

Anyone over the age of 18 do not have to wear helmets, but it is recommended. 

We have safety helmets available for use at no charge.

You may bring your helmet to wear as long as it is a "CERTIFIED" safety helmet. 

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6. What time should I arrive at the ranch for our Trail Ride?

Please arrive 30 minutes before your reservation time. This allows time for our staff to sign you up for your horse back ride, get fitted for helmets, bathroom stop, etc. 

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7.  Are we allowed to trot or run with the horses on our ride?

NO!

We only walk with our horses. Safety is our number one priority, and trotting is a huge liability. We work with kids and adults of all ages, many with learning or physical disabilities. Our horses are well-mannered, and they need to stay that way. Running or trotting with the horses can cause future misbehavior's. We want to ensure that all our guests have the best and safest experience at the ranch. 

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8.  What form of payment do you take?

We only accept cash or WI checks.

Out of state checks are NOT accepted.

We do have an ATM for your convenience if needed.  

Please make sure you bring CASH for the $5.00 WI State Trail Fee Pass.

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9.  Can we tip our trail guide?

Absolutely, tips are very much appreciated by our staff.

If you enjoyed your ride, pat your horse and tip your guide. 

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10.  Can we bring treats for the horses?

You are able to bring carrots or apples, however there may not be time for us to help you feed them.

If time permits we will help assist you in giving the horses treats. 

Due to COVID-19- We are not allowing anyone to feed any of the Kettle Moraine Ranch animals or horses at this time.

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11. Do you have other animals there?

Yes! We have 4 goats, a pig, 2 mini horses, rabbits, a tortoise, and Cocoa the donkey.

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12.  Can we bring a picnic lunch?

Yes, we have picnic tables setup around the ranch that you may use. We do not serve food at the Kettle Moraine Ranch.

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13. Do you sell soda/water/snacks?

Yes, we sell soda, water, and beef sticks/beef jerky.

On Sunday, Wednesday, Thursday, Friday, and some Saturdays The Jackass Saloon will be open. 

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14. What happens if we are late for our trail ride?

If you are late for your scheduled arrival time there may be a possibility we are unable to get you out on the trail ride. This is because we have other clients who may be scheduled for the same trail ride time. We strive to always take out our trail rides on time for our guests. If you are late we may be able to get you on our next trail ride but there is no guarantee due to previously scheduled rides.   

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